Welcome to ITDA0211 – Identify and resolve network problems 

This unit defines the competency required to document network-related problems, determine the resources required, solve the client problem or escalate the problem to a new support level. In this unit, you will learn to maintain an adequate level of service in order to ensure business continuity. Computer technology is pervasive in business today, creating enormous dependence on this technology. Ultimately, effective business operations rely on sound, dependable computer networks.

Course Duration : 30 hours